General Terms and Conditions
These Terms and Conditions govern all contractual relationships regarding orders placed on Estelle & Thild’s website, www.estellethild.com (below mentioned as ”Estelle & Thild” /”we” / ”website”).
Please read the Terms and Conditions carefully before placing any orders on www.estellethild.com.
If you do not agree to any changes of these Terms and Conditions, we kindly ask you to contact us immediately at [email protected] Changes made after you have placed an order will not affect your order unless we are required to make the change by law.
Estelle & Thild AB
114 39 Stockholm, Sweden
Estelle & Thild does not guarantee that all items included on the Estelle & Thild web shop are in stock at the time of your order. In the event that an item is unavailable, Estelle & Thild will modify your order thereafter and credit you for the product that could not be delivered. Estelle & Thild may, at any time, amend the content of the site. Although Estelle & Thild strives to display the correct texts, images and pricing on the site and webshop, errors may occur. Estelle & Thild cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. If you have been charged the wrong amount in the webshop, Estelle & Thild will give you the option of placing a new order with the correct price or cancelling your order. Estelle & Thild reserves the right to cancel any order prior to dispatch if we discover that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Parts of the services mediated through the site are maintained by outside organizations. In situations where Estelle & Thild acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. Estelle & Thild cannot be held responsible for any damage caused from using the site.
COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided on this site (including, without limitation, the trade marks of Estelle & Thild, logos, graphics, text, photos, designs, icons, images, data and software) is owned by or licensed by Estelle & Thild. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Estelle & Thild. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquirers, please email [email protected]
Our trademarks include (amongst others) the Estelle & Thild name and logo. These trademarks may be used or registered in more than one country and your use of this website does not grant you any rights to use our trademarks.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
In case of Force Majeure, Estelle & Thild’s obligations will be suspended. The contract between you and Estelle & Thild can, in such cases, be partially or fully terminated by yourself or by Estelle & Thild. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Estelle & Thild will under such circumstances do all we can to solve the matter for our customers as soon as possible.
These Terms and Conditions are in accordance with Swedish law. The laws of your country may differ from Swedish law. Users should comply with all applicable local and international laws and regulations regarding the use of our website.
In order to make purchases on the Estelle & Thild webshop you will be required to provide your personal details. We ask you to provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that are valid and correct. Estelle & Thild reserves the right to delay any order if fraud is suspected, and also to restrict multiple quantities of an item being shipped to any customer or postal address.
When you place an order on Estelle & Thild’s website you will receive an electronic order confirmation to your e-mail address. Before placing an order at the Estelle & Thild webshop you must agree to these Terms and Conditions. We cannot guarantee that all items shown at the Estelle & Thild webshop are available in stock at the time of your order. Some items might be sold out. If the item you have ordered is out of stock we will modify the order accordingly and credit you for the products out of stock. We will, without undue delay, give you a full refund within 30 days from when the order was terminated. Estelle & Thild may reject your order if we are unable to obtain authorization for payment.
PRICES AND PAYMENT
All prices displayed on the Estelle & Thild webshop are given in SEK and EUR, VAT included. All transactions are made in SEK. As a customer outside Sweden, please note that the price charged from your account may differ somewhat from the Euro and USD price given, regarding to exchange rate fluctuation. If you have any questions regarding price, please contact [email protected]. Please note that the shipping cost is not included in the prices displayed on the web shop. The shipping cost will be calculated and displayed at checkout.
The shipping cost can alter depending on which country your order is being delivered to. Please view SHIPPING AND DELIVERY below for shipping charges. Orders outside the EU may be subject to VAT, import duties, and / or taxes, which are incurred upon receipt.
Estelle & Thild delivers your order according to Incoterm 2000, Delivery Duty Unpaid. This means that we do not collect VAT, duties, and / or taxes on orders to countries outside the EU. We are unable to specify the exact amount of duties and taxes you might have to pay for your package as these charges are decided by your local Customs.
At the Estelle & Thild webshop it is possible to pay with VISA and MASTERCARD via PayEx or by Invoice via Klarna. Swedish customers can also choose to pay with Swish.
When you checkout of the Estelle & Thild webshop your credit card will be charged with the amount of the purchased items and the shipping cost. You will then immediately receive an electronic order confirmation and once we receive the receipt of your payment the order will be processed and you will receive a shipping confirmation email once your order has been dispatched.
If you wish to address any complaints regarding the quality of your product or if the product is damaged upon delivery, please contact [email protected] We aim to help you as soon as possible.
In such case, please provide us with the following details:
-your order number
-the product code/product name
-batch number of product
-details of the defect
-if you want a refund or replacement